View Full Version : Pinnacle10. 500-USB

26-10-2007, 16:01
I have purchased Pinnacle 10. 500-USB version of video editing and tried down loading from my JVC video camera connected via the AVI connection. I have tried at all 3 speeds in the software option but the top 2 drop to many frame and the low speed gives me 2 images stacked one above the other. am I doing something wrong?

26-10-2007, 17:20
Not enough info. Please provide all hardware info, camcorder, pc spec etc.

29-10-2007, 09:28
The specs are :-
Windows XP home with service pack 2
Pentium 4 processor 1500 Mhz
480 Mb RAM
17GB spare hard drive
Memorex twelve max X1032 writer
Samsung DVD-ROM SD6125
S3 Graphics ProSavage DDR
hope give all info required

29-10-2007, 19:52
What is 500-usb?

I would say that your processor is too slow and that you are slightly under the minimum memory requirements. Here is the Studio 10 spec. Note the recommended specs.

Technical Specifications

Minimum System Requirements

Windows® XP
Intel® Pentium® or AMD® Athlon® 1.4 GHz or higher (2.4 GHz or higher recommended)
512 MB RAM (1 GB recommended)
DirectX® 9 or higher compatible graphics card with 32 MB (ATI® Radeon® or NVIDIA® GeForce™ 3 or higher with 128 MB recommended)
DirectX 9 or higher compatible sound card (Creative Audigy or M-Audio® recommended)
1 GB of disk space to install software + 3 GB to install bonus content
DVD-ROM drive
CD-R(W) burner for creating Video CDs or Super Video CDs (S-VCDs)*
DVD-/+R(W) burner drive for creating DVDs*

Capture Options

Capture from DV and Digital8 camcorders or VCRs (requires a DV/FireWire® port on your PC)
Capture from analog camcorders 8 MM, HI 8, VHS, SHVS, VHS-C, SVHS-C or VCRs (NTSC/PAL/SECAM). Requires DirectShow® compatible graphic board or TV tuner board with analog (Composite or S-Video) inputs on your PC

The other thing when capturing, is to close down all unnecessary processes. Disconnect from the internet and shut down any third party firewalls and anti-virus programs. There is further information on this on the Pinnacle support site.

29-10-2007, 20:01
From the Pinnacle site.

Dropping frames on capture using Studio.

There are number of reasons for frame loss during capture. Dropping frames typically indicates that the computer is having difficulty handling the data bandwidth required to transfer the video from the camcorder/VCR, through the system to the hard drive, so the problem could lie with issues like the CPU speed, the throughput of the USB port, the data transfer rate of the hard drive, etc. This document covers the most common causes of the problem.

1. Current version of Windows: If you have Vista, it currently does not have any Service Packs, so skip to the next section. If you are using Windows XP, make sure you have Service Pack 2 installed. This is extremely important if you have a USB capture device (some examples are: Pinnacle DVC 80, 90, 100, 130, 150, 170, MovieBox USB, Pinnacle 500 USB, 700 USB, etc...)

Click on Start -> Control Panel
Double-click on System
On the General Tab, under the heading "System", make sure it say Microsoft Windows XP.... Service Pack 2
If you don't have Service Pack 2 installed, go to the Microsoft site and download and install it.

2. Latest version of Studio: As a general troubleshooting rule it is always best to begin by making sure you have the latest version of Studio installed. You can do this in Studio by clicking on the Help pulldown menu and then clicking on Software Updates. If there is a newer version of Studio available, you will be prompted to download it. You can also click on the links below to download the latest patch

If you have Studio version 10, download the latest version here .

If you have Studio version 11, download the latest version here.

Note: Studio 11 patches will only patch a previous install of Studio 11. Studio 10 patches will only patch a previous install of Studio 10. Etc.

If you have an older version of Studio (Studio 9, etc), it is advised for you to update to the current Studio software. The current version is Studio 11. Click Here to go to the Studio 11 Upgrade page.

How to download and install a patch:

When downloading the patch make a note of where it is being saved to. We recommend saving the patch to the desktop.
Before installing the patch, make sure that you do not have any other programs running. Studio must not be running.
Once it is fully downloaded, double-click on the patch to begin the installation.
Follow any on-screen prompts to complete the installation. Reboot the computer after applying the patch.

3. Turn off the preview windows during capture: In Studio, click on the Setup pulldown menu and then select Capture Source. The check box for "Capture Preview" is checked as a default. Click on "Display video while capturing", which will remove the check mark. Video will no longer be displayed in the Preview window during capture so make sure to use the camcorder's viewfinder to preview the video.

Video will continue to display in the Preview Window until the capture starts. Once the capture starts, the Preview Window will no longer display video and will show black. The capture frames counter will increment as usual since the capture is in progress.

If you try this step and it does not have any affect on the number of dropped frames, go back to the Capture Source setting screen and check the box for "Capture Preview".

4. Reduce the capture quality setting: This is just a test to see if lowering the capture quality will reduce or eliminate dropped frames. To lower the capture quality, do the following:

In Studio, go to the Capture tab
In the discometer the capture quality is set by clicking on the buttons just above the Start Capture button
Move your mouse cursor over the leftmost button and a tooltip will appear which says "Set GOOD capture quality". Click on this button and it will turn blue, indicating that it is now the current capture setting
Click on the Start Capture button and see if frames are still being dropped
If frames are no longer being dropped, then there is a bandwidth problem. The problem may be due to a slow CPU, too many task running causing Studio's capture module to not get enough CPU cycles or low USB bandwidth (for USB capture devices). As a workaround as you troubleshoot this problem further, please capture at the highest setting that does not drop frames and continue editing in Studio.

Please follow the steps below to isolate the source of the bottleneck.

5. CPU speed: For devices that are Software MPEG capture devices, such as the Pinnacle 500 USB or the Dazzle DVC 80, 90, 100, you may have to have a CPU speed of 1.8 or 2 GHz to be able to capture at the highest quality setting and not drop frames.

6. Troubleshooting USB capture devices: If you are using a USB capture device such as the Pinnacle 500 USB, 700 USB or the Dazzle DVC 90, 150, Dazzle DVD Recorder, Dazzle Video Creator Platinum, etc. We recommend you run the following test and after each step, try capturing again to see if the problem is resolved.

Try plugging the capture device into another USB port on your computer. Try capturing from all of the USB ports.
For our capture devices that require USB 2, make sure you have plugged the hardware into a USB 2 port.
Disconnect all other USB devices from your USB port (excluding a mouse or keyboard).NOTE: Pinnacle does not require other USB devices to be disconnected for our product to work. In this step we are trying to determine if an USB device that is connected may be misbehaving (constantly using the USB path, drawing too much power, etc.)
7. Startup tasks/programs: While you are capturing, don't run other programs to see if that fixes the problem. Make sure there aren't any programs running on the task bar and then start the capture. If the problem persists there may be a background task running that can be turned off. On many computers there are programs that are always running that use system resources (i.e. CPU cycles, memory) which are not necessary. These programs could have been installed by the computer manufacturer or when you installed some hardware or software.

If you are familiar with Microsoft's MSCONFIG, you can use this tool to disable these programs that are running at startup that are using system resources that could inhibit the performance of capturing video and lead to dropped frames. If you are not familiar with MSCONIG, we recommend that you go to the following links on the Microsoft site to learn how to use MSCONFIG

Microsoft site: MSCONFIG instructions

Microsoft site: Startup tab in MSCONFIG

To run MSCONFIG do the following:

Click on Start -> Run
in the Open box, type MSCONFIG
Click OK
In the System Configuration Utility window, click on the far right tab called Startup
click on the button called disable all
Then click the OK button
Restart the computer when prompted to have the setting take affect.
Some customers may prefer using a Startup Manager, which performs similar task to MSCONFIG but may be easier to use. If you have a Startup Manager, disable all unnecessary tasks and restart your computer. If you aren't familiar with them, do a Google search for "Startup Manager" and download one of the many freeware versions available in the Internet. Pinnacle does not endorse or recommend any particular Startup Manager. We do recommend you research customer feedback on the various one's that are available to find one that suits your needs.

8. Defragment the capture hard drive: Since hard drives become fragmented over time, it is important to defragment the hard drive on a regular basis. See this FAQ: Windows Hard Disk Defragmenting Information

9. Capture to a separate hard drive: If you have a separate hard drive with more available space than the C: drive, capture your video to the secondary drive. Capturing video is a very "write intensive" process. If you capture to your boot drive (the one where Windows is installed), Windows will also be writing to this drive (a process called paging) as part of its normal operations. Reasons for capturing to a secondary hard drive are:

All captured video is in one location - easier to maintain
Drive fragmentation is less of an issue - and it is easier to defrag
Windows will not page to this drive
NOTE: It is not a requirement of Studio to capture to a secondary hard drive but a recommendation that does help many customers eliminate or avoid problems.

31-10-2007, 18:46
Thanks Ian
The 500-USB is 10 software with a converter from Analogue to USB.
I will try the various checks from Pinnacle and see it improves.