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  #1  
Old 11-12-2010, 11:32
New2PC's Avatar
New2PC New2PC is offline
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Posts: 641
Default Windows Live Mail

Hi All, I cannot send mail using WLM.
I get this message.
"Message cannot be found
An unknown error has occured
Server error 502
Server reponse 502 Command not implemented
Server mail internet.com
Windows Live Mail error ID 0x800CCC64
Protocol SMTP
Port 25
Secure (SSL) Yes."
Simple guidance appreciated so that I can use WLM
Windows Xp, SP3, WLM is my default mail
Newbie.
  #2  
Old 11-12-2010, 11:53
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bigsean76 bigsean76 is offline
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Your smtp details are wrong. Try removing the account then start from fresh and insert the account details again. When asked chose to set it up automatically.

Open WLM, Click the little button top left with a drop down arrow next to it, select options, email accounts, highlight your account and then select remove. Restart WLM then follow the same route and add account.

If this doesn`t help post back and let us know who you use for your emails. Eg: google.co.uk ymail.com etc etc. DO NOT POST YOUR FULL EMAIL ADDRESS.

Regards
Sean
  #3  
Old 11-12-2010, 12:24
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accordion accordion is offline
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Quote:
Server mail internet.com
I'm guessing this should be mail.btinternet.com. If you are with BT for service, it definitely should be.

Right-click on the mail account in WLM, select 'properties' then click on the Servers tab. Make sure that it is as above.

Dave
  #4  
Old 11-12-2010, 12:55
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New2PC New2PC is offline
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Default Windows Live mail

Bigsean/ Accordian, Many thanks for your very prompt replies.
Bigsean, Whe I open WLM it opens in Inmail, no little button with access to options, the same with new mail window, I have tried & failed to find the options button elsewhere.

Accordian, Yes you are correct as you say it is a bt acct.
Where do I find mail account to right click on?

Sorry for not being able to follow your clear instructions.

Further info; After sending mail, a message is displayed at bottom of screen
alonside a yellow triangle with black exclaimation mark, "Error working on line"
Newbie.
  #5  
Old 11-12-2010, 13:35
Helmut Helmut is offline
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WLM, There are at least 2 ways of getting to Account Properties.

1) From the Menu, Tools > Accounts... > Select Account and Properties, and then 'Servers' Tab.

2) On the Accounts on the Left Pane > Right click and then Select Properties, and then 'Servers' Tab.

Make sure all the details are exactly correct, then Apply OK. You may as well check the other Tabs as well. All the necessary info should be on the BT website.

Does not matter whether the info is for Outlook Express or any other Email software the details are basically the same.
  #6  
Old 11-12-2010, 14:15
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New2PC New2PC is offline
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Helmut thanks for your reply.
When I go into Tools.Accts Props, there is no servers tab displayed.
Since I am having no success with actions taken so far, would it be more straightforward to
reinstall WLM & start again?
Newbie.
  #7  
Old 11-12-2010, 14:16
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Steel Steel is offline
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New2PC

To view the Menu Bar, either use the Ctrl + M keys or use the Menus tab > Show menu bar.
You can either access your Accounts by going to Tools > Accounts > D/Click your BT account, or, right click the account in the right pane > Properties , as said above, and as in my animation.

Once in the properties, in the first field, you can name the account anything you want. A descriptive name is preferred that is meaningful to that account.
In the second field, this is what the recipient sees on a received message. It’s your choice what to use.
The email address is your email address.
Check ‘Include this account when receiving mail or synchronizing'.

Go to the Servers tab.

POP3
Incoming mail: POP3 mail.btinternet.com
Outgoing mail: SMTP mail.btinternet.com
Email user name: first part of your address before the @
Enter Password
Remember Password
Log on using clear text authentication
Outgoing Mail Server: My server requires authentication

Go to the Connection tab.

Select your connection > Check ‘Always connect to this account using:’

Go to the Advanced tab.

Outgoing mail: SMTP 25
Incoming mail: POP3 110

OK.

Now try to send/receive using the Sync tab.

  #8  
Old 11-12-2010, 15:12
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New2PC New2PC is offline
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Steel thanks for your guidance & super animation, I have followed your advice & all boxes were filled as per your animation, However I am still getting the error message.
My messages get as far as my outbox.
I think its time to reinstall WLM, or is it a bad move, what is there to lose?
Newbie.
  #9  
Old 11-12-2010, 15:18
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Steel Steel is offline
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New2PC

I assume you also have the use of Outlook Express. If you do, can you send/receive OK without errors using the exact same account details?
  #10  
Old 11-12-2010, 15:39
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New2PC New2PC is offline
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Steel, yes I have OE using the same details which I was happy with & no problems, but I thought that WLM was the way forward.
Oh well back to making OE my default E-mail man.
Thank you & all others that answered my call for help.
Newbie,
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