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Old 06-03-2014, 18:46
keiter keiter is offline
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Join Date: Sep 2002
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Default Difficulties installing Kaspersky Internet Security 2014

I am currently using Widows xp using AVG as my security protection.

I have recently purchased Kaspersky Internet security 2014 using the Computeractive special offer.

I have managed to download the trial version and am attempting to upgrade to the full version, as per the instructions. Upon opening the trial version, I commenced the upgrade. This appeared to be working without difficulty, at one stage advising me to remove the Spybot - Search and Destroy software as it would cause complications with the Kaspersky software. This I carried out and the upgrade continued.

As the upgrade progressed, it advised me that it was “searching for incomputable
software”. I was then advised to restart the computer to continue the installation.

Upon restarting the computer, the “searching for incomputable software” download continued. I was then advised that the computer should be restarted to continue the full download.

I restarted my computer, switching off my AVG, should this be causing the problem. I was disconnected from the internet for safety. The download continued reaching the stage advising me to restart my computer.

I do not appear to be able to get beyond this stage.

Although the download had advised me previously to remove the Spybot software, at the current stage I am not advised as to what software is causing the problem.

Can any one offer any suggestions?

Thanking you in anticipation.
  #2  
Old 06-03-2014, 18:51
sneakybeaky's Avatar
sneakybeaky sneakybeaky is offline
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If you have AVG or any other antivirus installed then Kaspersky will conflict with it. Start by removing AVG completely. Turning it off will not be enough.
The Kaspersky forum may offer better help.
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Old 06-03-2014, 19:11
doppleganger doppleganger is offline
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Any malware scanner will conflict with any other. The rule is one virus scanner.

Once it's stuffed. you are on a looser.

Download the removal tools
http://www.avg.com/gb-en/utilities
http://support.kaspersky.com/common/...e.aspx?el=1464

and make sure you have the full installer for kaspersky.
Come offline and remove ALL your virus and malware scanners.

Reboot the machine and then install kaspersky from scratch.
Reboot as requested and then reconnect to the internet.

Finally register kaspersky and get on with surfing. You don't need any other scanners with the bought verion.
  #4  
Old 07-03-2014, 14:04
bwb1 bwb1 is offline
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