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  #1  
Old 21-07-2006, 20:28
anonymous anonymous is offline
 
Join Date: Jan 1970
Posts: 3
Default How to remove CA eTrust Antivirus?

When we bought our Medion PC 18 months ago, it came with an trial version of an anti virus software called CA eTrust Antivirus. When it was due to expire we decided to buy McAfee Internet Suite 8.0. Before installing I used Add/Remove programs to uninstall the old program. Unfortunately everytime I try to install McAfee it advises I need to remove the eTrust 3rd party software first. I have tried to manually search & remove files which have the same name but the error message keeps coming up everytime I try to install. I was able to install the temporary version of McAfee antivirus but that has now expired. I would like to install the new internet suite as I am unable to return it to the store I bought it from now. Is it a hidden file somewhere?

Please help!!
  #2  
Old 21-07-2006, 20:43
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Default Re: How to remove CA eTrust Antivirus?

[url http://www.colorado.edu/its/security...irus/faq.html] HERE[/url] is their site with instructions and a phone number.
  #3  
Old 21-07-2006, 20:58
anonymous anonymous is offline
 
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Default Re: How to remove CA eTrust Antivirus?

I may be a fool, but I followed your link and it advises use add/remove programs - which I have already tried. If there was other info on there I didn't see it.
  #4  
Old 21-07-2006, 21:07
clifftopp clifftopp is offline
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Default Re: How to remove CA eTrust Antivirus?

Have you tried removing it in safe mode.
With anti-virus it`s usually remnants left in the registry. Download ccleaner http://www.ccleaner.com/
There is a tab to the left named `issues` which removes unused registry entries.
  #5  
Old 21-07-2006, 21:08
dave.m dave.m is offline
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Location: Lancashire
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Default Re: How to remove CA eTrust Antivirus?

Thelma,
Try the link from Nob first to see about getting a removal tool.
If that does not work then download CCleaner from here...
http://www.ccleaner.com/

Install it and update it then run the Issues Scan.
It will pick up on all the nasties left behind when programmes are uninstalled. It will give you the chance to make a backup copy of all the gunge in its list. Click yes and put it in my documents just in case it deletes something that you later want.(Never known it myself)
Then click Fix selected issues. It explains what each one is, you will probably find some references to the CA antivirus.Click to delete them.

Next click on Cleaner button and scan.
Delete everything it finds.

Should get rid of your problem.

dave
  #6  
Old 21-07-2006, 21:09
dave.m dave.m is offline
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Default Re: How to remove CA eTrust Antivirus?

Cliff you win.
dave
  #7  
Old 21-07-2006, 21:20
clifftopp clifftopp is offline
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Default Re: How to remove CA eTrust Antivirus?

Not much in it Dave :-)

Thelma

If you go to mcafee support:http://ts.mcafeehelp.com/?siteID=16&...tion=1280x1024
They will give you the usual add/remove stuff. They say if it does not work go here: www.excid.com/faq
i`m afraid you will have to email your problem as there is no answer.
Good luck.
  #8  
Old 21-07-2006, 22:03
anonymous anonymous is offline
 
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Default Re: How to remove CA eTrust Antivirus?

Dave

I am just writing to say thank you.

Woohoo the plague of a program is gone!!

I had already downloaded CCleaner - but I had only ran the cleaner program - it was after running the Issues program - it was fixed.

Thank you all for responding to my enquiry. It worked HURRAH!!
  #9  
Old 21-07-2006, 22:03
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Default Re: How to remove CA eTrust Antivirus?

Thelma phone them.
  #10  
Old 21-07-2006, 23:07
anonymous anonymous is offline
 
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Default Re: How to remove CA eTrust Antivirus?

A bit late I know but the only way I could get rid of this prog was in safe mode. I contacted the company that the PC came from and told them of the troubles, they aren't going to change.

eTrust will only give support for their bought for version they do not support the trial version that comes with PCs. That's what they said over the phone when I first tried to remove it they just said phone the manufacterer and the manufacterer said phone eTrust.
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